Frequently Asked Questions
What is your Cancellation Policy?
Cancellations are possible if we have not started processing the order. If the item(s) has been specially procured for you or if we have already started processing your order with our vendors, we would be unable to cancel the order.
Can I cancel my order online?
You can click the Cancel / Edit link against each order to cancel your order.
How to initiate a return?
You would need your order number and email address to initiate the return. The entire process is extremely simple and you're also welcome to connect with our Customer Support team in case you need assistance.
Once your return is approved you will get a confirmation email with shipping guidelines.
How soon will I get my refund?
Once returned items are received and inspected, you should receive an email with an approval or rejection of the claim.
Refund processing is bank dependent and can take up to 7 business days to reflect in your account.
Are there any charges for return?
There are no charges for returns. Original shipping charges are non-refundable.
In the case of a faulty product, the to-n-fro shipping of the faulty item and the replacement will be borne by us.
In the case of a product exchange, the customer will be charged for the return shipping of the original item and for the ship out of the exchanged product.
If you need any further assistance, just reach out and we're happy to help.