To start the returning process for your order, please enter your email address or phone number and the order number below.

We love happy customers. Our simple returns policy is a basic structure to support you effectively.

Return Policy

You Have 15 Days To Return An Item From The Date You Received It. 

To Be Eligible For A Return
1) All Products To Be Returned Or Exchanged Must Be Unused
2) All Products Must Be In Their Original Condition With All Original Tags, Manuals, And Packaging Intact
3) All Products Should Not Be Broken Or Tampered With
4) The Products Needs To Have The Receipt Or Proof Of Purchase
5) All Promotional Items Shipped Along With The Purchased Item Must Be Returned

Returns Are Eligible Only In The Following Scenarios 
1) Was Delivered In A Physically Damaged Condition
2) Has Missing Parts Or Accessories
3) A Wrong Item Has Been Delivered To You
4) The Product Has Manufacturing Defects

Returns Or Exchange Are NOT Applicable For Color, Sizing Issue Or Incorrect Purchases.

For More Info, Please Check Our Detailed Returns Policy
Frequently Asked Questions
 
What is your Cancellation Policy?
Cancellations are possible if we have not started processing the order. If the item(s) has been specially procured for you or if we have already started processing your order with our vendors, we would be unable to cancel the order.
 
Can I cancel my order online?
Navigate to My Account > Order History to list all your orders.
You can click the Cancel / Edit link against each order to cancel your order.
 
How to initiate a return?
Head over to our Returns Center to initiate the return process.
You would need your order number and email address to initiate the return. The entire process is extremely simple and you're also welcome to connect with our Customer Support team in case you need assistance.
 
Please send product images to support@bumsonthesaddle.com (ORDER NUMBER in the Subject Line can be uber helpful)
Once your return is approved you will get a confirmation email with shipping guidelines.
 
How soon will I get my refund?
Once returned items are received and inspected, you should receive an email with an approval or rejection of the claim.
Refund processing is bank dependent and can take up to 7 business days to reflect in your account.
 
Are there any charges for return?
There are no charges for returns. Original shipping charges are non-refundable.
In the case of a faulty product, the to-n-fro shipping of the faulty item and the replacement will be borne by us.
In the case of a product exchange, the customer will be charged for the return shipping of the original item and for the ship out of the exchanged product.

 If you need any further assistance, just reach out and we're happy to help.