The product works. The customer service was responsive. But I dont like the fact that the product that is sold at about 4k comes in really bad condition.
The customer support did offer a replacement - but I think I shall hold on to the one I already have as it is working as expected. Just that they have to make sure the dispatch are done in a good way. This really takes out the confidence - for example I am interested in the Wahoo smart trainer - tbh I would be confident to buy from Amazon US than from BOTS now!