- RETURNS POLICY
- WARRANTY
We love happy customers. Our 30-day Easy Returns Policy is a basic structure to support you effectively. Please check the detailed Returns Policy for more information.
If you need any further assistance, just reach out and we're happy to help.
The Cateye Lights and Cyclocomputer products are covered by a warranty ensuring freedom from defects in materials and workmanship for a duration of 2 years from the date of the original purchase. In the event of a malfunction occurring during normal use, Cateye commits to either repairing or replacing the defective product at no cost to the customer.
Exclusions
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Misuse or Negligence: The warranty does not cover damages resulting from misuse, abuse, or negligent handling of the products, including but not limited to improper installation, disassembly, or modification.
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Unauthorized Repairs or Alterations: Any attempt to repair or alter the bicycle lights by individuals or service providers not authorized by the manufacturer will void the warranty.
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Natural Wear and Tear: Normal wear and tear, including cosmetic deterioration, scratches, and fading over time, are excluded from the warranty coverage.
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Accidents or External Forces: Damages caused by accidents, collisions, or exposure to extreme external forces (e.g., impacts, falls, or severe weather conditions) are not covered under this warranty.
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Incompatible Use: The warranty does not extend to damages resulting from using the bicycle lights & Computers in ways inconsistent with their intended purpose or specifications.
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Failure to Follow Instructions: Damages arising from a failure to follow the product's operating instructions, guidelines, or recommended practices as outlined in the user manual are not covered.
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Battery Exclusions: For products with rechargeable batteries, the warranty may exclude battery degradation over time or failures caused by non-compliance with proper charging procedures.
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Third-Party Accessories: Damages caused by the use of third-party accessories, components, or modifications not explicitly approved by the manufacturer are not covered.
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Failure to Provide Proof of Purchase: Warranty claims may require proof of purchase, and failure to provide such documentation may result in the exclusion of the product from warranty coverage.
Terms & Condition
- Service must be performed by Cateye or an authorized retailer.
- Insurance, handling and transportation charges to CatEye Distributor shall be borne by Customer.
**Above warranty terms applicable to Cateye Lights & Cyclocomputer only.