- RETURNS POLICY
- WARRANTY
NO Exchanges or Returns on this product.
Please check our detailed Returns Policy for more information.
Polygon Bicycles are covered by the following warranty terms ensuring freedom from defects in materials and workmanship.
- Polygon warranty Only covers bike frame and non-suspension fork.
- ENTITY-branded parts and electricity components equipped on E-bike.
- Paint and sticker are not covered in this warranty.
- Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
- Alloy based frame and fork are covered for 10 years.
- Carbon based frame and fork are covered for 5 years.
- Steel based frame and fork are covered for 5 years.
- Dual suspension series frame are covered for 5 years.
- E-bike frame are covered for 5 years.
- Trid & Trid ZZ series frame dan fork are covered for 2 years
All other original parts shall be covered exclusively by the stated warranty of their original manufacturer
Exclusions
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Misuse or Negligence: The warranty does not cover damages resulting from misuse, abuse, or negligent handling of the products, including but not limited to improper installation, disassembly, or modification.
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Unauthorized Repairs or Alterations: Any attempt to repair or alter the bicycle lights by individuals or service providers not authorized by the manufacturer will void the warranty.
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Natural Wear and Tear: Normal wear and tear, including cosmetic deterioration, scratches, and fading over time, are excluded from the warranty coverage.
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Accidents or External Forces: Damages caused by accidents, collisions, or exposure to extreme external forces (e.g., impacts, falls, or severe weather conditions) are not covered under this warranty.
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Incompatible Use: The warranty does not extend to damages resulting from using the bicycle lights & Computers in ways inconsistent with their intended purpose or specifications.
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Failure to Follow Instructions: Damages arising from a failure to follow the product's operating instructions, guidelines, or recommended practices as outlined in the user manual are not covered.
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Battery Exclusions: For products with rechargeable batteries, the warranty may exclude battery degradation over time or failures caused by non-compliance with proper charging procedures.
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Third-Party Accessories: Damages caused by the use of third-party accessories, components, or modifications not explicitly approved by the manufacturer are not covered.
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Failure to Provide Proof of Purchase: Warranty claims may require proof of purchase, and failure to provide such documentation may result in the exclusion of the product from warranty coverage.
Terms & Conditions
- Service must be performed by Polygon or an authorized retailer.
- Insurance, handling and transportation charges to Polygon Distributor shall be borne by Customer.
Used it to finish the Ironman 70.3 in goa. Loved it. This is an amazing road bike for the price. If you are planning on getting one, this is an amazing buy.
Using it regularly for ramping up to an Ironman distance, quite sturdy and value for money. Use it often on indoor trainers as well.
using the 2021 model.when no brand was availale in india due to pandamic , polygon gave a stready regular supply.Many people baught polygon as there was no option hat time .I m one of them but beleive me its the best choice in tis budget.only expectation if they give little better hub with seal bearing would be a great help even if raise 2k extra would be ustified.