- Bikes
- Components
- Accessories
- Apparel
- SALE
- My Account
Some Frequently Asked Questions
To place an order, please follow these steps
1. Select the product you would like to buy and "Check serviceability" at your preferred pincode
2. Add the product to your cart. You can continue shopping other items, or proceed towards Checkout
3. Add a delivery address and use a preferred payment mode to confirm the order
An e-mail & SMS will be sent once you have successfully placed your order on our site.
You will receive a tracking number via email once items have been shipped to your choosen delivery address.
We have done our best to factor in all associated costs with the sale and this is reflected in the final invoice amount.
In case there are any unforeseen costs, the rider support team would get in touch with you directly and help with next steps. We have factored in all the costs and the MRP is the final price of the product. The only extra bit could be shipping.
You can make changes from the “My Account” page. Once an order has been processed, no modifications to the order are possible.
Please get in touch with us immediately incase you need any assistance or changes and we will do our best to support you.
Remember, orders are processed very quickly and making changes cannot be guaranteed.
You can Cancel your order From The “My Account” Page. Once An Order Has Been Processed, Cancellation is not Possible.
Remember, Orders Are Processed Very Quickly And Cancellations Cannot Be Guaranteed.
You can track your order via the "TRACK YOUR ORDER" Page. Once An Order Has Been Shipped you will receive the tracking details in your registered e-mail id.
As soon as your order is confirmed, you will receive the invoice in your registered e-mail id.
We're a brand certified Authorised Retailers For Items That Are Sold On The Site. All brand warranties specific to India will apply on their product.
We will accept all Indian Visa and Mastercard debit and credit cards along with a host of other payment methods.
We Offer The Following Payment Methods
We also offer EMI for Credit Card from the following banks - Kotak, HSBC, AXIS, Yes bank, RBL, Standard Chartered, ICICI & IndusInd Bank
Irrespective Of The Mode Of Payment, You Can Be Assured That Our Trusted Payment Gateway Partners Use Highly Secure Encryption Technology To Ensure Your Transaction And Card Details Are Kept Confidential At All Times.
Sorry. We do not accept International cards.
Cash on Delivery has been currently suspenses because of the Covid-19 Pandemic to reduce for our customers and for the logistics teams.
Sorry, Once Order Confirmed On Our Website You Cannot Change The Payment Method.
If there are any problems with your payments, you may try paying again to complete your purchase.
Don't worry If there is any issue with payments! We have your back and will ensure you're sorted out.
No worries. We are on your side to ensure justice prevails. Just reach out to us and we will ensure you are sorted out.
Yes. We offer EMI options on credit cards. When you are on the payment page during checkout, choose the EMI options to view the list of banks offering EMI, tenure, interest rate and actual EMI amount for your order.
Check out our dedicated page for EMI assistance. You're welcome to reach us if you need any further assistance.
There are absolutely no hidden charges. The prices listed are final and all inclusive. You only pay the total amount shown in your cart/ checkout page.
Security Is Our Top Priority. We Utilise The Technical Services Of Well-Known And Highly Secure Payment Processors Razorpay.Com To Handle All Financial Transactions On The Site.
Razorpay is a technology-first online payments company which employs a ‘no stones unturned’ approach to safeguarding the interest of both the online businesses who use their products, as well as their consumers.
As a payment provider, Razorpay uses the highest assurance SSL certificate on its website which is the EV SSL (Extended Validity SSL) certificate.
Being a PCI-DSS Compliance company - On the Razorpay Payment Gateway, all the details entered by a user like their name, address, and credit/debit card information are used only to process and complete the order. Razorpay never stores sensitive information like CVV numbers, PINs etc.
For more information visit RazorPay.com
A chargeback is a dispute against a particular transaction raised by the cardholder (end-user), and reported to their card issuing bank. A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from Unauthorised or fraudulent payments.
Once the cardholder files a complaint, the bank reports the same to Razorpay and initiates an investigative procedure.
Razorpay has a clear and simple process to resolve disputes/chargebacks. You can check out the entire process here.
We currently have free shipping for all orders above Rs 2500.
All orders are shipped by our sellers through courier services who deliver the packages to your address.
Once an order has been placed, we aim to process and ship out your products within 48hrs from our warehouses. An email with tracking details should be sitting in your inbox as soon as the items have been shipped.
note - logistics systems across the country seem to be notoriously decrepit and slow with updates. Many a time items have already reached the rider before the website shows a delivered status.
Delivery timelines depend on two key parameters
Broadly speaking, our logistics partners deliver within 1 to 14 business days. Remember, business days exclude public holidays and Sundays. Remote Areas take additional time. Products available in our Bangalore warehouse will be delivered on the same day to riders in Bangalore city!
In case there are any issues with delivery or stock availability, our Rider Support team will reach out to help with delivery information, refunds or alternate product recommendations.
Don't worry, we have your back!
You should receive tracking details in your registered email id as soon as your items have been shipped out. Please check spam incase you have not received any email.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
You can change the delivery address before items have been shipped out from our warehouses.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Our vendors typically take about 2 business days to pack and dispatch your order.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Yes! Our courier partner will ensure that the delivery is re-attempted the next working day if you were unable to collect your order the first time around.
On the rare occasion that your order is delayed, please check your email & messages for updates.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
The courier service will contact you for delivery of your order.
You have 7 days to Return an item from the date of delivery.
Returns are eligible only in the following scenarios
1. Item was delivered in a physically damaged condition
2. An incorrect item has been delivered
3. Item has manufacturing defects
4. Sizing related exchanges are eligible on selected categories (More info available on each product page)
To be eligible for a Return, please make sure of the following
1. Products must be unused
2. Products must be in their original condition with all original tags, manuals, and packaging intact
3. Products should not be broken, opened or tampered with
4. You need to have a receipt or proof of purchase
5. All promotional items shipped along with the purchased item must be returned
Returns and Exchanges are NOT applicable for colour or incorrect purchases. Products shipped would be as per the colour described in the product title on the product page. Images on product pages can sometimes be misleading and are meant to be indicative in nature.
For More Info, Please Check Our Detailed Returns Policy.
Sorry! We donot accept returns after the 7 day time period as mentioned in our Returns Policy.
Sorry! Returns Or Exchange Are NOT Applicable For Color Or Incorrect Purchases.
Returns are eligible only in the following scenarios
1. Item was delivered in a physically damaged condition
2. An incorrect item has been delivered
3. Item has manufacturing defects
4. Sizing related exchanges are eligible only on selected categories (More info available on the product page)
We Love Happy Customers. Just Reach Out And Explain The Issue And We Will Do Our Best To Help!
We're committed to ensuring that the right product is delivered in fully working condition. In case you have received an incorrect or damaged item, please contact us so that we can initiate an exchange at the earliest.
You can initiate a return from our Return center.
We do not charge additional processing fees for returns. We expect the customer to send the item to be returned back to us as this is the fastest way to handle returns in India. Once the item is received and reviewed, we will kick off the next steps in the return process.
Original shipping charges are non-refundable.
Once you have initiated a return via our Returns Center, you can help speed up the returns process by sharing product images/video via WhatsApp (+91)73497-83178.
Please ensure you highlight the area of concern so that we can speed up our assistance.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a size exchange/replacement at the earliest.
Equivalent store credit will be issued incase we're unable to source the agreed upon exchange/replacement. The store credit can be used to purchase items on our site.
All products are backed by the standard manfacturer's warranty.
For any warranty issues, please get in touch with us so that our Rider Support teams can support you. You are also welcome to reach out to the manufacturer directly as we are authorised re-sellers of all the brands lists on our site.
Need Further Assistance?
BIKE SHOP
Our bike shop in Bangalore is a beautiful, creative & energetic space where cyclists are born and passion is ignited. It allows us to be deeply rooted with the cycling culture of the city and connects us with local bikers and bicycling.
BUMSONTHESADDLE
Bicycles, Accessories & Repair
#67-11, 8th B Main, 4th Block
Jayanagar. Bangalore - 560011
Call: (080) 4114-3064
WhatsApp: (+91) 88611-77008
10:00 AM - 7:30 PM (Closed on Tuesday's)
ONLINE SALES
We have leveraged our decades of bike shop experience - product understanding & mechanical expertise - to create India's biggest cycling e-commerce platform to enable cycling across India.
Call / WhatsApp: (+91) 73497-83178
9AM to 6PM (Closed on Sunday)
Our bike shops might not get you the fastest assistance for online purchases! Do use the below number for assistance on online purchases.
RIDER SUPPORT
BUMSONTHESADDLE
POLICIES
About Us
Our mission is to 'Inspire Cycling'. We love cycling and aim to re-define cycling in India.BUMSONTHESADDLE is not just a place to get the best bicycles and service but to also connect with like-minded people, geek over bicycles and to immerse yourself in cycling.
REGISTERED ADDRESS
BOTS Cycling Pvt. Ltd.
291, 10 Main,
5 Block, Jayanagar.
Bangalore - 560 041.
CIN : U35921KA2011PTC058728
Ph: (+91) 73497-83178 (Mon-Sat/10AM-6PM)
© 2020 BUMSONTHESADDLE. (BOTS Cycling Pvt. Ltd) Powered by Shopify