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HELP CENTER
We're here to help!
To place an order, please follow these steps
1. Select the product you would like to buy and "Check serviceability" at your preferred pincode
2. Add the product to your cart. You can continue shopping other items, or proceed towards Checkout
3. Add a delivery address and use a preferred payment mode to confirm the order
An e-mail & SMS will be sent once you have successfully placed your order on our site.
You will receive a tracking number via email once items have been shipped to your choosen delivery address.
We have done our best to factor in all associated costs with the sale and this is reflected in the final invoice amount.
In case there are any unforeseen costs, the rider support team would get in touch with you directly and help with next steps. We have factored in all the costs and the MRP is the final price of the product. The only extra bit could be shipping.
You can make changes from the “My Account” page. Once an order has been processed, no modifications to the order are possible.
Please get in touch with us immediately incase you need any assistance or changes and we will do our best to support you.
Remember, orders are processed very quickly and making changes cannot be guaranteed.
You can Cancel your order From The “My Account” Page. Once An Order Has Been Processed, Cancellation is not Possible.
Please Get In Touch With Us Immediately Incase You Need Any Assistance and We Will Do Our Best To Support You.
Remember, Orders Are Processed Very Quickly And Cancellations Cannot Be Guaranteed.
You can Check your order From The “My Account” Page. Once An Order Has Been Shipped you will receive the tracking details in your registered e-mail id.
As soon as your order is confirmed, you will receive the invoice in your registered e-mail id.
We accept all major Visa and MasterCard debit cards, credit cards, and even Net-banking. Cash on Delivery is a popular payment option too.
We will accept all Indian Visa and Mastercard debit and credit cards along with a host of other payment methods.
We Offer The Following Payment Methods
We also offer EMI for Credit Card from the following banks - Kotak, HSBC, AXIS, Yes bank, RBL, Standard Chartered, ICICI & IndusInd Bank
Irrespective Of The Mode Of Payment, You Can Be Assured That Our Trusted Payment Gateway Partners Use Highly Secure Encryption Technology To Ensure Your Transaction And Card Details Are Kept Confidential At All Times.
Sorry. We do not accept International cards.
Yes! When you place an order using Cash on Delivery option, the products will be booked for you. We will get in touch with you and confirm the order with you before dispatching the product to your address.
The Maximum Order Value For A Cash On Delivery Payment Is Rs. 10,000.
If You Are Not Comfortable Making An Online Payment You Can Easily Opt For Cash On Delivery. This Allows You To Pay In Cash At The Time Of Delivery Of Product At Your Doorstep Without Requiring You To Make An Online Payment. Only Indian Rupees Accepted!
The Maximum Order Value For A Cash On Delivery Payment Is Rs. 10,000.
Sorry, Once Order Confirmed On Our Website You Cannot Change The Payment Method.
If there are any problems with your payments, you may try paying again to complete your purchase.
Don't worry If there is any issue with payments! We have your back and will ensure you're sorted out.
No worries. We are on your side to ensure justice prevails. Just reach out to us and we will ensure you are sorted out.
Yes. We offer EMI options on credit cards. When you are on the payment page during checkout, choose the EMI options to view the list of banks offering EMI, tenure, interest rate and actual EMI amount for your order.
Check out our dedicated page for EMI assistance. You're welcome to reach us if you need any further assistance.
There are absolutely no hidden charges. The prices listed are final and all inclusive. You only pay the total amount shown in your cart/ checkout page.
We utilize the services of PayU, a well-known and highly respect payment processor, to handle our financial transactions for the site.
PayU is one of the largest consumer payment processors globally - with the parent company bringing in about USD 15 Billion (that's a lot of bicycles!) and have a rock solid India team who are responsive and top of their game.
We currently have free shipping for all orders above Rs 2500.
All orders are shipped by our sellers through courier services who deliver the packages to your address.
Once an order has been placed, we aim to process and ship out your products within 48hrs from our warehouses. An email with tracking details should be sitting in your inbox as soon as the items have been shipped.
note - logistics systems across the country seem to be notoriously decrepit and slow with updates. Many a time items have already reached the rider before the website shows a delivered status.
Delivery timelines depend on two key parameters
Broadly speaking, our logistics partners deliver within 1 to 14 business days. Remember, business days exclude public holidays and Sundays. Remote Areas take additional time. Products available in our Bangalore warehouse will be delivered on the same day to riders in Bangalore city!
In case there are any issues with delivery or stock availability, our Rider Support team will reach out to help with delivery information, refunds or alternate product recommendations.
Don't worry, we have your back!
You should receive tracking details in your registered email id as soon as your items have been shipped out. Please check spam incase you have not received any email.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
You can change the delivery address before items have been shipped out from our warehouses.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Our vendors typically take about 2 business days to pack and dispatch your order.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Yes! Our courier partner will ensure that the delivery is re-attempted the next working day if you were unable to collect your order the first time around.
On the rare occasion that your order is delayed, please check your email & messages for updates.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
The courier service will contact you for delivery of your order.
Having run high end bike shops for over a decade, we are uber careful with bicycle deliveries.
Bicycles are insured before they are shipped over. In case the box arrives damaged, please mention the same on the delivery proof that you sign during the time of delivery.
Every bicycle we ship out has been carefully set up and tested by a trained bike mechanic before it is shipped over to you. We could also work with an LBS (local bike shop) in your neighborhood and ensure they set up the bike safely before you ride it out if you need further assistance.
You have 15 days to return an item from the date you received it.
To be eligible for a return
1) All Products to be returned or exchanged must be unused
2) All Products must be in their original condition with all original tags, manuals, and packaging intact
3) All Products should not be broken or tampered with
4) The Products needs to have the receipt or proof of purchase
5) All promotional items shipped along with the purchased item must be returned
Returns are eligible only in the following scenarios
1) Was delivered in a physically damaged condition
2) Has missing parts or accessories
3) A wrong item has been delivered to you
4) The product has manufacturing defects
Returns or Exchange are NOT applicable for color, sizing issue or incorrect purchases.
For more info, Please check our detailed Returns Policy
Sorry! We donot accept returns after the 15 day time period as mentioned in the Returns Policy.
Sorry! Returns or Exchange are NOT applicable for color, sizing issue or incorrect purchases.
Returns are eligible only in the following scenarios
1) Was delivered in a physically damaged condition
2) Has missing parts or accessories
3) A wrong item has been delivered to you
4) The product has manufacturing defects
BUT, we love happy customers. Just reach out and explain the issue and we will do our best to help!
We're committed to ensuring that the right product is delivered in fully working condition. In case you have received an incorrect or damaged item, please contact us so that we can initiate an exchange at the earliest.
You can initiate return/exchange from the BUMSONTHESADDLE Return center.
We do not charge additional processing fees for returns.
In the case of faulty products, we will bear the to and fro shipping costs of the replacement.
In the case of a product exchange, we expect the customer to return the product to our warehouse and also bear the couirer costs to receive the replacement.
Original shipping charges are non-refundable.
Once you have initiated a return via the Return Center, you can help speed up the returns process by sharing product images/video via WhatsApp (+91)73497-83178.
Please ensure you highlight the area of concern so that we can speed up our assistance.
Once returned items are received and inspected, you should receive an email with an approval or rejection of the claim. Refund processing is bank-dependent and can take up to 7 business days to reflect in your account.
All products are backed by the standard manfacturer's warranty.
For any warranty issues, please get in touch with us so that our Rider Support teams can support you. You are also welcome to reach out to the manufacturer directly as we are authorised re-sellers of all the brands lists on our site.
Walk into our store or just come-by to chat. We love talking about bikes!
BIKE SHOP
Our bike shops are the core of our cycling company. Beautiful, creative & energetic spaces where cyclists are born and passion is ignited. They allow us to be deeply rooted with the cycling culture of a city and connects us with local bikers and bicycling.
They inspire us become better!
BUMSONTHESADDLE
Bicycles, Accessories & Repair
#67-11, 8th B Main, 4th Block
Jayanagar. Bangalore - 560011
Call: (080) 4114-3064
WhatsApp: (+91) 88611-77008
10:00 AM - 7:30 PM (Closed on Tuesday's)
ONLINE SALES
We've run kick-ass local bike shops for over a decade and love the business.
We're building the biggest cycling e-commerce platform with decades worth of real work bike shop experience, married with technology and solid customer support to enable cycling across India.
Our bike shops might not get you the fastest assistance for online purchases! Do use the below number for assistance on online purchases.
Call / WhatsApp: (+91) 73497-83178
10:00AM - 7:30PM (Closed on Sunday)
RIDER SUPPORT
BUMSONTHESADDLE
POLICIES
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