Returns Policy

We love happy customers. Our 7-day Easy Returns Policy is a basic structure to support you effectively. If you need any further assistance, just reach out and we're happy to help.

RETURNS & EXCHANGES
You have 7 days to Return an item from the date of delivery. Once approved, equivalent store credit will be issued which can be used to purchase other products online at bumsonthesaddle.com

There are two simple ways to return products
  • Pick up: We offer a paid pick up service across most locations in India. This service is available at a flat fee of Rs 300
  • Self Ship: If you would prefer to ship the product back to us or if we don’t offer a reverse pickup at your pin-code, you can courier the item back to our warehouse
To be eligible for a Return, please make sure of the following
  • Products must be unused, unwashed and in re-sellable condition
  • Products must be in their original condition with all original tags, manuals, and packaging intact
  • Packaging should not be damaged, broken, opened or tampered with
  • You need to have a receipt or proof of purchase
  • All promotional items shipped along with the purchased item must be returned
  • All products are to be securely packed to ensure there are no damages or loss of parts during transit
EXCLUSIONS
The following product categories cannot be Returned or Exchanged - Bicycles, Trainers, Wheels, Rims, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Socks, Masks, Nutrition items, Bike Cases/Bags and Sunglasses.

Please note that we allow a single exchange per product. We will not be held responsible for products sent back to us without a confirmation or approval from us to initiate a return of the product back to our warehouse.

RETURN INSTRUCTIONS
  • You can Initiate a Returns/Exchange via our Returns & Exchanges Portal.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate an exchange/replacement at the earliest.
  • If the return/exchange is approved, equivalent store credit will be issued which can be used to purchase other products online at bumsonthesaddle.com

FREQUENTLY ASKED QUESTIONS

Q: What is your Cancellation Policy?
Cancellations are possible if we have not yet started processing the order. All successful cancellations will result in a equivalent store credit that can be used to purchase other products on bumsonthesaddle.com
Q: I've received an Incorrect item!
No worries, we have your back. You have 7 days to Initiate a Returns/Exchange via our Returns & Exchanges Portal.

Q: I've received my order, but some parts are missing!
No worries, we have your back. You have 7 days to Initiate a Returns/Exchange via our Returns & Exchanges Portal and log this issue.

Q: The product is not working!
You have 7 days to Initiate a Returns/Exchange via our Returns & Exchanges Portal. Please make sure you share as much information as possible - clear pictures in bright daylight, videos and a verbose description of the actual issue will help us solve your issue and help you with exact next steps.