Return Policy

We love happy customers. Our 30-day Easy Returns Policy is a basic structure to support you effectively. If you need any further assistance, just reach out and we're happy to help.

RETURNS

You have 30 days to Return an item from the date of delivery. Upon approval, refund will be initiated to the same payment mode used to pay for the order. You can also opt for store credit, which can be utilised for future online purchases at bumsonthesaddle.com.

RETURN METHODS

There are two simple ways to return products

  • Doorstep Pickup: We offer a paid pick up service across most locations in India. This service is available at a flat fee of Rs 250.
  • Self Ship: If you would prefer to ship the product back to us or if we don’t offer a reverse pickup at your pin-code, you can courier the item back to our warehouse

To be eligible for a Return, please make sure of the following

  • Products must be unused, unwashed and in re-sellable condition
  • Products must be in their original condition with all original tags, manuals, and packaging intact
  • Packaging should not be damaged, broken, opened or tampered with
  • You need to have a receipt or proof of purchase
  • All promotional items shipped along with the purchased item must be returned
  • All products are to be securely packed to ensure there are no damages or loss of parts during transit.

EXCLUSIONS

The following product categories cannot be Returned or Exchanged - Bicycles, Trainers, Wheels, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Nutrition items, Bike Cases/Bags, Sunglasses & Smartwatches.

Please note that we will not be held responsible for products sent back to us without a confirmation or approval from us to initiate a return of the product back to our warehouse.

RETURN PROCESS

  • Initiate a Returns via our Returns Portal.
  • Once the Return has been Approved - a Pickup will be Arranged from Your Location If you have opted for Doorstep Pickup or the Return Address will be shared with you so that you can send in the item to our warehouse.
  • Upon receipt of your item, we will thoroughly inspect and run the QC of the Product (s). If QC is approved, refund will be initated.
  • In case of QC Failed, Product will be shipped back to your Address.

RETURN INSTRUCTION

  • Before handing over the product the courier company, item(s) should be packed properly to ensure the item does not suffer any transit damage which could lead to a rejection of the return.

FREQUENTLY ASKED QUESTIONS

Q1: I've received an Incorrect item!

Q2: I've received my order, but some parts are missing!

Q3: The product is not working!

No worries, we have your back for all these situations, and more.

You have 30 days to Initiate a Return via our Returns Portal and log this issue. Please make sure you share as much information as possible - clear pictures in bright daylight, videos and a verbose description of the actual issue will help us solve your issue and help you with exact next steps.