Return Policy

Please Note: This policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We love happy customers. Our 30-day Easy Returns Policy is a basic structure to support you effectively. If you need any further assistance, just reach out and we're happy to help.

RETURNS & EXCHANGES

We offer a 30-day return window from the date of delivery for most products,  Refer to the Product Page for Return Window. Return approval depends on clear images and detailed comments. Please check product exclusions before initiating a return.

For exchanges, you can opt for a hassle-free return with Doorstep Pickup and select Store Credits as the refund method. Store credits will be issued within 24 hours of the return pickup and can be used to purchase the correct product at BUMSONTHESADDLE.com.

If you prefer a refund to your original payment method, place a new order for the correct item. Your refund will be processed once the return is completed.

RETURN METHODS

There are two simple ways to return products

  1. Doorstep Pickup: We offer a return pickup service in most locations across India. A ₹250 pickup charge will be deducted from the refund. Service availability is subject to updates from our courier partners.

  2. Self Ship: If you would prefer to ship the product back to us or if we don’t offer a reverse pickup at your pin-code, you can courier the item back to our warehouse

REFUND METHODS

We offer three refund options for your convenience:

  1. Store Credits – Store Credit Refund is processed within 24 hours on successful return pickup. Store credits can be used for future purchases at BUMSONTHESADDLE.com

    Note : The above refund timelines do not apply if you choose Self-Ship for returns. In such cases, the refund will be processed only after a physical inspection of the returned item.

  2. Refund to Original Payment Method – Refund is initiated after a physical inspection of the returned item. Processing time may vary based on payment gateway or banking partner delays. Estimated Refund Timeline 7-10 Days

  3. Refund via UPI -UPI refunds are available for orders placed via Cash on Delivery (COD). The refund is initiated after a physical inspection of the returned item. Processing time may vary based on the payment gateway or banking partner, with an estimated timeline of 7-10 days.

To be eligible for a Return, please make sure of the following

  • Products must be unused, unwashed and in re-sellable condition
  • Products must be in their original condition with all original tags, manuals, and packaging intact
  • Packaging should not be damaged, broken, opened or tampered with
  • You need to have a receipt or proof of purchase
  • All promotional items shipped along with the purchased item must be returned
  • All products are to be securely packed to ensure there are no damages or loss of parts during transit.

EXCLUSIONS

The following product categories cannot be Returned or Exchanged - Bicycles, Trainers, Wheels, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Wetsuits, Nutrition items, Bike Cases/Bags, Sunglasses , Smartwatches , Spokes , Nipples , Pannier Racks , Display Stands & Small parts.

Refurbished Items cannot be Returned or Exchanged.

Please note that we will not be held responsible for products sent back to us without a confirmation or approval from us to initiate a return of the product back to our warehouse.

RETURN PROCESS

  • Initiate a Returns via our Returns Portal.
  • Once the Return has been Approved - a Pickup will be Arranged from Your Location If you have opted for Doorstep Pickup or the Return Address will be shared with you so that you can send in the item to our warehouse.
  • Upon receipt of your item, we will thoroughly inspect and run the Quality Check(QC) of the Product(s). If QC is approved,  refund will be initiated to the applicable mode.
  • In case of QC Failed, Product will be shipped back to your Address at your cost.

RETURN INSTRUCTION

Before handing over the product the courier company, item(s) should be packed properly to ensure the item does not suffer any transit damage which could lead to a rejection of the return.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

BOTS Cycling Pvt. Ltd
291, Kanchan, 10 Main, 5 Block
Jayanagar. Bangalore - 560041

P: +91(80) 4718 -3232
E-mail: support@bumsonthesaddle.com
Website: bumsonthesaddle.com