Great overall experience with the BOTS team.
The WhatsApp support and live chat customer experience could be better.
Very happy with my purchase. Bike feels well put together and the ride has been very good so far. I appreciate the help and support received from warehouse during selection and purchase.
Experience at the showroom on the day of purchase left me wanting, though. Customer interaction could be handled better, in my opinion.
Overall, I'm happy with my decision to buy from BOTS!
I’ve got to ride Giant Bikes on my trip abroad, and to find this much range on giant bikes at the competitive prices was amazing. Easy going customer care who help you thru the process of purchase and post purchase too, friendly and very helpful. The bike itself is bloody amazing. I opted for a MTB for the gravel and off road biking here, and it given me two smooth rides in a day, the bikes comes 95% assembled + a multi-bike-tool and a spanner. Very easy to assemble at home. Option to register your bike with the Giant-India website adds brand and resale value. A basic kick stand accessory would have been helpful, as not everyone wants a bike rack. To find one or order one, especially for a remote place like where I’m at, and to have the bike without a stand is cumbersome. Apart. Happy to Have got my bum on the saddle, it’s an amazing exercise, once the hang of it !! Happy cycling
I've been in touch with the folks at bums on the saddle and looking forward to getting my Fuji road bike soon using the Gift Card purchased on BOTS website