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Shopping for someone else but not sure what to give them? Give them the gift of choice with a BUMSONTHESADDLE gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
We love happy customers. Our 7-day Easy Returns Policy is a basic structure to support you effectively. If you need any further assistance, just reach out and we're happy to help.
To be eligible for a Return, please make sure of the following
- Products must be unused, unwashed and in re-sellable condition
- Products must be in their original condition with all original tags, manuals, and packaging intact
- Packaging should not be broken, opened or tampered with
- You need to have a receipt or proof of purchase
- All promotional items shipped along with the purchased item must be returned
Once approved, equivalent store credit will be issued which can be used to purchase other products online at bumsonthesaddle.com
The following product categories cannot be Returned or Exchanged - Bicycles, Trainers, Wheels, Rims, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Racks, Triathlon Suits, Socks, Masks, Nutrition items, Bike Cases/Bags and Sunglasses.
Do check our detailed Returns & Exchanges Policy for more information.
Great overall experience with the BOTS team.
The WhatsApp support and live chat customer experience could be better.
Very happy with my purchase. Bike feels well put together and the ride has been very good so far. I appreciate the help and support received from warehouse during selection and purchase.
Experience at the showroom on the day of purchase left me wanting, though. Customer interaction could be handled better, in my opinion.
Overall, I'm happy with my decision to buy from BOTS!
Great experience!
I’ve got to ride Giant Bikes on my trip abroad, and to find this much range on giant bikes at the competitive prices was amazing. Easy going customer care who help you thru the process of purchase and post purchase too, friendly and very helpful. The bike itself is bloody amazing. I opted for a MTB for the gravel and off road biking here, and it given me two smooth rides in a day, the bikes comes 95% assembled + a multi-bike-tool and a spanner. Very easy to assemble at home. Option to register your bike with the Giant-India website adds brand and resale value. A basic kick stand accessory would have been helpful, as not everyone wants a bike rack. To find one or order one, especially for a remote place like where I’m at, and to have the bike without a stand is cumbersome. Apart. Happy to Have got my bum on the saddle, it’s an amazing exercise, once the hang of it !! Happy cycling
I've been in touch with the folks at bums on the saddle and looking forward to getting my Fuji road bike soon using the Gift Card purchased on BOTS website