Polygon Bicycles are covered by the following warranty terms ensuring freedom from defects in materials and workmanship.
- Polygon warranty Only covers bike frame and non-suspension fork.
- ENTITY-branded parts and electricity components equipped on E-bike.
- Paint and sticker are not covered in this warranty.
- Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
- Alloy based frame and fork are covered for 10 years.
- Carbon based frame and fork are covered for 5 years.
- Steel based frame and fork are covered for 5 years.
- Dual suspension series frame are covered for 5 years.
- E-bike frame are covered for 5 years.
- Trid & Trid ZZ series frame dan fork are covered for 2 years
All other original parts shall be covered exclusively by the stated warranty of their original manufacturer
Exclusions
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Misuse or Negligence: The warranty does not cover damages resulting from misuse, abuse, or negligent handling of the products, including but not limited to improper installation, disassembly, or modification.
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Unauthorized Repairs or Alterations: Any attempt to repair or alter the bicycle lights by individuals or service providers not authorized by the manufacturer will void the warranty.
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Natural Wear and Tear: Normal wear and tear, including cosmetic deterioration, scratches, and fading over time, are excluded from the warranty coverage.
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Accidents or External Forces: Damages caused by accidents, collisions, or exposure to extreme external forces (e.g., impacts, falls, or severe weather conditions) are not covered under this warranty.
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Incompatible Use: The warranty does not extend to damages resulting from using the bicycle lights & Computers in ways inconsistent with their intended purpose or specifications.
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Failure to Follow Instructions: Damages arising from a failure to follow the product's operating instructions, guidelines, or recommended practices as outlined in the user manual are not covered.
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Battery Exclusions: For products with rechargeable batteries, the warranty may exclude battery degradation over time or failures caused by non-compliance with proper charging procedures.
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Third-Party Accessories: Damages caused by the use of third-party accessories, components, or modifications not explicitly approved by the manufacturer are not covered.
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Failure to Provide Proof of Purchase: Warranty claims may require proof of purchase, and failure to provide such documentation may result in the exclusion of the product from warranty coverage.
Terms & Conditions
- Service must be performed by Polygon or an authorized retailer.
- Insurance, handling and transportation charges to Polygon Distributor shall be borne by Customer.
