Some Frequently Asked Questions
OPEN BOX means the packaging and box have been opened and the item may or may not have been removed. These products are typically floor models, display models, or returns that have been inspected for safety, functionality, and cleanliness. Flaws, if any, will be minor. The original box may not be included.
CLEARANCE Products are unused products that are in 100% Working Condition. These products generally have cosmetic damages (Scratches or Dents). Please refer to the actual Product images for the damage. Factory Clearance products are NOT eligible for Return or Exchange.
Yes! Our 30 Days- Easy Return Policy Applicable on Open Box Products.
Sorry! Clearance products are NOT eligible for Return or Exchange.
To place an order, please follow these steps
1. Select the product you would like to buy and "Check serviceability" at your preferred pincode
2. Add the product to your cart. You can continue shopping other items, or proceed towards Checkout
3. Add a delivery address and use a preferred payment mode to confirm the order
An e-mail & SMS will be sent once you have successfully placed your order on our site.
You will receive a tracking number via email once items have been shipped to your choosen delivery address.
We have done our best to factor in all associated costs with the sale and this is reflected in the final invoice amount.
In case there are any unforeseen costs, the rider support team would get in touch with you directly and help with next steps. We have factored in all the costs and the MRP is the final price of the product. The only extra bit could be shipping.
You can make changes from the “My Account” page. Once an order has been processed, no modifications to the order are possible.
Remember, orders are processed very quickly and making changes cannot be guaranteed.
You can Cancel your order From The “My Account” Page. Once An Order Has Been Processed, Cancellation is not Possible.
Remember, Orders Are Processed Very Quickly And Cancellations Cannot Be Guaranteed.
You can track your order via the "TRACK YOUR ORDER" Page. Once An Order Has Been Shipped you will receive the tracking details in your registered e-mail id.
As soon as your order is confirmed, you will receive the invoice in your registered e-mail id.
We're a brand certified Authorised Retailers For Items That Are Sold On The Site. All brand warranties specific to India will apply on their product.
We will accept all Indian Visa and Mastercard debit and credit cards along with a host of other payment methods.
We Offer The Following Payment Methods
We also offer EMI for Credit Card from the following banks - Kotak, HSBC, AXIS, Yes bank, RBL, Standard Chartered, ICICI & IndusInd Bank
Irrespective Of The Mode Of Payment, You Can Be Assured That Our Trusted Payment Gateway Partners Use Highly Secure Encryption Technology To Ensure Your Transaction And Card Details Are Kept Confidential At All Times.
Sorry. We do not accept International cards.
Yes! We have Cash On Delivery enabled for select pin codes across India. Cash on Delivery has an upper cap of Rs. 20,000, has a service fee depending on the invoice amount and might be disallowed depending on fraud rating matrix thrown up by the system to prevent misuse.
Sorry, Once Order Confirmed On Our Website You Cannot Change The Payment Method.
If there are any problems with your payments, you may try paying again to complete your purchase.
Don't worry If there is any issue with payments! We have your back and will ensure you're sorted out.
No worries. We are on your side to ensure justice prevails. Just reach out to us and we will ensure you are sorted out.
Yes. We offer EMI options on credit cards. When you are on the payment page during checkout, choose the EMI options to view the list of banks offering EMI, tenure, interest rate and actual EMI amount for your order.
Check out our dedicated page for EMI assistance. You're welcome to reach us if you need any further assistance.
There are absolutely no hidden charges. The prices listed are final and all inclusive. You only pay the total amount shown in your cart/ checkout page.
Security Is Our Top Priority. We Utilise The Technical Services Of Well-Known And Highly Secure Payment Processors Razorpay.Com To Handle All Financial Transactions On The Site.
Razorpay is a technology-first online payments company which employs a ‘no stones unturned’ approach to safeguarding the interest of both the online businesses who use their products, as well as their consumers.
As a payment provider, Razorpay uses the highest assurance SSL certificate on its website which is the EV SSL (Extended Validity SSL) certificate.
Being a PCI-DSS Compliance company - On the Razorpay Payment Gateway, all the details entered by a user like their name, address, and credit/debit card information are used only to process and complete the order. Razorpay never stores sensitive information like CVV numbers, PINs etc.
For more information visit RazorPay.com
A chargeback is a dispute against a particular transaction raised by the cardholder (end-user), and reported to their card issuing bank. A chargeback is a provision by banks and card networks such as Visa & MasterCard to protect buyers from Unauthorised or fraudulent payments.
Once the cardholder files a complaint, the bank reports the same to Razorpay and initiates an investigative procedure.
Razorpay has a clear and simple process to resolve disputes/chargebacks. You can check out the entire process here.
We currently have free shipping for all orders above Rs 1,999
All orders are shipped by our warehouses through courier services who deliver the packages to your address.
Estimate Delivery dates for each products will be mentioned on the product page itself. Most orders are delivered as per the given timeline. However, in some situation orders show up after the estimated delivery date. Our Courier partners will typically notify you if any delays in delivery occurs.
Broadly speaking, our logistics partners deliver within 1 to 5 business days. Remember, business days exclude public holidays and Sundays. Remote Areas take additional time.
Don't worry, we have your back!
You should receive tracking details in your registered email id as soon as your items have been processed.Once an order has been processed, we aim to dispatch your products within 48hrs from our warehouses. Please check spam incase you have not received any email or you can check your order's current status HERE
You can change the delivery address before items have been shipped out from our warehouses.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Once an order has been processed, we aim to dispatch your products within 48hrs from our warehouses.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
Yes! Our courier partner will ensure that the delivery is re-attempted the next working day if you were unable to collect your order the first time around.
On the rare occasion that your order is delayed, please check your email & messages for updates.
If you need any assistance on this, please do contact us so that our Rider Support team can support you.
The courier service will contact you for delivery of your order.
You Have 30 Days To Return An Item From The Date Of Delivery.
To Be Eligible For A Return, Please Make Sure Of The Following
- Products must be unused, unwashed and in re-sellable condition
- Products must be in their original condition with all original tags, manuals, and packaging intact
- Packaging should not be broken, opened or tampered with
- You need to have a receipt or proof of purchase
- All promotional items shipped along with the purchased item must be returnedFor More Info,
Please Check Our Detailed Returns Policy.
Sorry! We donot accept returns after the 30 day time period as mentioned in our Returns Policy.
Yes! We love happy customers. Our 30-day Easy Returns Policy is a basic structure to support you effectively. If you need any further assistance, just reach out and we're happy to help.
To be eligible for a Return, please make sure of the following
- Products must be unused, unwashed and in re-sellable condition
- Products must be in their original condition with all original tags, manuals, and packaging intact
- Packaging should not be broken, opened or tampered with
- You need to have a receipt or proof of purchase
- All promotional items shipped along with the purchased item must be returned
The following product categories cannot be Returned or Exchanged - Bicycles, Trainers, Wheels, Rims, Floor Pumps, Frame-sets, Forks/Suspensions, Work Stands, Car Racks, Socks, Masks, Nutrition items and Sunglasses.
We're committed to ensuring that the right product is delivered in fully working condition. In case you have received an incorrect or damaged item, please contact us so that we can initiate an exchange at the earliest.
You can Initiate a Returns via our Return Portal.
Once approved, you will need to ensure you have sufficient packaging to keep the product safe. Our Customer Support team is happy to help if required.
There are two simple ways to return product
- Doorstep Pick up: We offer a paid pick up service across most locations in India. This service is available at a flat fee of Rs 250/-
- Self Ship: If you would prefer to ship the product back to us or if we don’t offer a reverse pickup at your pin-code, you can courier the item back to our warehouse
1. Initiate a Returns via our Return Portal.
2. Upon Aproval Reverse Pickup will be Arranged from Your Location (If Applicable) or Return Address will be shared with you.
3. Upon receipt of your item, we will thoroughly inspect and run the QC of the Product (s). If QC is approved, refund will be initated.
4. In case of QC Failed, Product will be shipped back to your Address.
Upon receipt of your item, we will thoroughly inspect and run the QC of the Product (s). If QC is approved, refund will be initated.
All products are backed by the standard manfacturer's warranty.
For any warranty issues, please get in touch with us so that our Rider Support teams can support you. You are also welcome to reach out to the manufacturer directly as we are authorised re-sellers of all the brands lists on our site.